Return Policy

Return & Refund Policy

Last Updated: August 24, 2026

At Hafeez Mart, customer satisfaction is important to us. This Return & Refund Policy explains when you may request a return, replacement, or refund.

Return Eligibility

You may request a return if:

  • You received a damaged or defective product.

  • You received the wrong product.

  • The product is significantly different from its description.

Return requests should generally be submitted within 7 days of receiving your order.

Eligible products should be unused and in their original condition and packaging where applicable.

Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions.

Products that have been used, damaged, altered, or mishandled by the customer may not qualify for a return.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product

  • Photos of the packaging where applicable

Our team will review your request and provide the appropriate solution.

Refunds

If your return or refund request is approved, we may provide a replacement, refund, store credit, or another appropriate resolution depending on the circumstances.

Approved refunds will be processed using the applicable payment method or agreed refund method.

Processing times may vary depending on the payment provider or financial institution.

Return Shipping

If the return is required because the product was damaged, defective, or incorrectly supplied by us, we may provide instructions regarding return shipping.

For other eligible returns, applicable shipping or handling costs may be the customer's responsibility.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Once an order has been processed or shipped, cancellation may no longer be possible and our standard return procedure may apply.

How to Request a Return or Refund

Contact us at:

Email: hknstore2@gmail.com

Please include your order number and relevant details so we can review your request.

Hafeez Mart reserves the right to assess each return and refund request according to the circumstances and applicable laws.